How an HR Knowledge Chatbot Transformed Onboarding at A Electronics at Averix Electronics
30 Jun 2025
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5 min read
Introduction
With over 300 internal policy documents, Averix Electronics turned to a AI-powered chatbot to streamline employee support and personalize onboarding experiences for new hires.
Answers to company policy questions typically came from a colleague or HR staff member
To address this, Averix Electronics deployed an internal HR chatbot powered by GPT. By uploading over 300 manuals, policies, and SOP documents, the company enabled the chatbot to vectorize and index the content for contextual search. Employees can now ask natural-language questions and receive accurate answers in seconds.
What sets this chatbot apart is its integration with the HR database. When a user asks about leave policies, the chatbot checks their job title, department, and manager to provide personalized guidance. For example, when a new employee asks, “How do I apply for annual leave?”, the chatbot responds based on their reporting line and department-specific procedures.
Employee: “How do I request time off?”
Chatbot: “As a junior engineer in the R&D division, your leave requests should be submitted via the HRS portal and approved by your team lead, Michael Lee. Please attach your project schedule before submitting.”
This level of personalized, context-aware response has significantly improved the onboarding experience. New hires no longer need to wait on HR responses or sift through outdated PDFs. The chatbot handles over 90% of recurring inquiries, allowing HR to focus on more strategic tasks.
Conclusion
By integrating existing documentation with live HR data, Averix Electronics transformed what used to be a high-friction, repetitive process into a smart, scalable solution for internal knowledge support.