How Clearview Eye Center Reduced Post-Surgery Inquiries by 70% with a Personalized Recovery Chatbot
30 Apr 2025
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5 min read
Introduction
Clearview Eye Center implemented a GPT-powered chatbot to guide LASIK and LASEK patients through their recovery, offering personalized answers based on each patient’s procedure and surgery date.
Patient recovery support was previously handled by a dedicated staff member responsible for answering questions and providing updates
These questions flooded the front desk via phone and messaging apps—especially outside of office hours—creating stress for staff and delays in care for patients needing real-time reassurance.
To solve this, Clearview launched a personalized recovery chatbot for each patient. Upon surgery, the clinic enters the patient’s name, procedure type (LASIK or LASEK), and surgery date. The patient receives a dedicated chatbot link, accessible 24/7, tailored to their unique recovery timeline.
When patients ask questions, the chatbot calculates their current recovery phase using the surgery date and provides guidance specific to that phase and procedure. Here’s an example:
Patient: “My eyes are burning today. Is that normal?”
Chatbot: “You are currently on Day 8 after your LASEK surgery. Mild burning and dryness are common during this phase. Use artificial tears frequently. If the pain worsens, please contact our clinic.”
The chatbot also supports questions like:
“Can I work on the computer today?”
“When should I stop using antibiotic drops?”
“Is it okay to drink alcohol now?”
Each response is dynamically generated based on the patient’s procedure, timing, and general health notes if provided. The chatbot doesn’t just give static answers—it adapts to context, tracks previous inquiries, and reminds patients of upcoming follow-up appointments.
Conclusion
Since launching, Clearview Eye Center has seen a 70% drop in routine follow-up inquiries. Patients feel more secure with round-the-clock support, and staff can focus on in-person care without constant digital interruptions. By combining medical expertise, patient data, and AI, Clearview delivered a support experience that feels personal, timely, and scalable—raising both patient satisfaction and operational efficiency.